Privacy policy
How we collect, use and protect your information.
Quick summary
We collect the personal information you give us when you book lessons, hire rooms, sign up for courses, contact us, or submit feedback. We use it to run those services, contact you about your bookings, and improve what we offer. We don't sell your data. We keep it secure and only for as long as we need to.
What we collect
- Contact details (name, address, phone, email)
- Booking and payment information
- Health and medical information you choose to share with us, where relevant to safe participation
- Communications with us (emails, feedback forms, complaints)
Why we collect it
- To deliver lessons, courses and hire bookings
- To keep swimmers safe (medical information, emergency contacts)
- To process payments
- To respond to enquiries and complaints
- To improve our services
- To send service-related communications (booking confirmations, term reminders, important updates)
Your rights
You can request a copy of the data we hold on you, ask us to correct it, or ask us to delete it (subject to any legal record-keeping obligations). To make a request, email admin@brightonswimmingschool.com.
How long we keep it
We keep customer data for as long as needed to deliver our services and comply with legal obligations (typically 7 years for financial records, less for general correspondence).
Cookies
Our website uses essential cookies to make the site work, and analytics cookies to help us understand how visitors use the site. You can control cookies through your browser settings.
Contact
For any privacy questions, email admin@brightonswimmingschool.com or write to: Brighton Swimming Centre, Eastern Road, Brighton, BN2 5JJ.
This policy will be reviewed and fully expanded before launch. Last updated: TBC.